Cyber liability, tech professional indemnity, and public liability for Queensland IT professionals who know the difference between cyber insurance and tech PI — and why you need both.
These are the exposures that regularly catch IT Consultants, MSPs & Tech Businesses off guard — often because they weren't on anyone's radar until a claim was already underway.
If you manage or maintain a client's infrastructure and it goes down — planned or unplanned — the commercial losses to your client can be substantial. The claim for those losses can flow to you under your contractual obligations, regardless of the cause of the outage.
IT service providers are a primary target for ransomware attacks, both directly and as a pathway to access client systems. A breach affecting your systems — or those of your clients through your access credentials — creates first-party costs and third-party liability simultaneously.
Software developers and consultants who use third-party code, open source components, or frameworks in client deliverables may unknowingly create IP infringement exposure. Claims for unlicensed use of code or design can arrive long after the project has concluded.
Enterprise clients, government contracts, and major corporate engagements routinely require technology suppliers to carry PI insurance with specified limits as a condition of contract. Without the right cover in place, you can't sign the contract — or you sign it exposed.
Recommendations you make about architecture, technology stack, security design, or implementation approach carry professional liability if they result in losses for your client. This is a PI exposure — separate from both general liability and cyber insurance.
Scope disputes are endemic in technology projects. When a client claims the deliverable didn't match the brief — or that your work caused a downstream problem — the cost of managing and defending the dispute can exceed the value of the original project.
The insurance products most relevant for IT Consultants, MSPs & Tech Businesses — each placed through our panel of 20+ specialist insurers.
Covers claims arising from errors, omissions, or failures in the professional technology services you provide — system design, software development, implementation, and technical advice. This is distinct from general PI and from cyber insurance.
Covers your own costs and third-party liability from cyber incidents — ransomware, data breach, system compromise, and the costs of notifying affected parties and responding to regulators. First-party and third-party cover in one.
Covers injury to third parties or damage to their property arising from your business activities — including when you're working on-site at client premises or attending meetings.
Covers your office, hardware, and equipment — including servers, development workstations, and specialist equipment. Business interruption cover is particularly relevant for MSPs and managed service providers.
Three reasons an independent broker delivers more for your premium than buying direct.
Cyber and tech PI cover different parts of the same risk. We structure both policies as a coordinated programme — ensuring they don't leave gaps between them, and that you're not paying for overlapping cover.
Enterprise and government contracts often specify PI and cyber limits that don't match what's easily available off the shelf. We source policies that meet your specific contractual requirements — before you've already signed and committed.
A system outage claim or a cyber incident requires insurers who understand technology — and a broker who can translate between your technical explanation and the insurer's claims process. We bridge that gap.
We were about to lose a major government contract because our cyber and PI limits were below what the contract required. Alvero found the right products within 48 hours, issued the certificates, and we got the contract. That engagement paid for itself about a hundred times over.
Answers to the questions we hear most from IT Consultants, MSPs & Tech Businesses — no jargon, no spin.
Tech PI (technology professional indemnity) covers third-party claims arising from errors or omissions in your professional services — a system design flaw, a software bug, advice that led to a loss. Cyber insurance covers the costs of a cyber incident — ransomware response, forensic investigation, data breach notification, and business interruption. Both are necessary for a tech business and they cover different but complementary risks.
Enterprise and government clients routinely require specified PI, cyber, and public liability limits as a condition of contract — often $2M, $5M, or $10M. You cannot sign those contracts without the insurance in place. We can arrange cover quickly and issue the documentation your client requires — including certificates of currency that name specific requirements.
A standalone cyber insurance policy covers ransomware response costs — including forensic investigation, data recovery, ransom payment (where insured), business interruption costs, and notification costs if client data is affected. General business insurance and tech PI do not cover these costs. This is why cyber needs to be a separate, explicitly purchased policy.
A cyber policy with third-party liability cover addresses claims from clients whose data was compromised through a breach of your systems. This includes legal costs, damages, and regulatory notification costs. It's worth understanding that a PI claim (for service failure) and a cyber claim (for data breach) can arise from the same incident — having both policies ensures you're covered from both directions.
Yes. Even sole-practitioner IT contractors carry PI and cyber exposure — often specifically required in the client contracts you're signing. Many clients won't engage contractors without a minimum level of PI and public liability. We place policies for individual contractors and small IT firms, not just large operations.
Tell us about your situation and a broker will come back to you within one business day — no jargon, no pressure, no obligation.
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