Cyber liability, tech professional indemnity, and public liability for Queensland IT professionals who know the difference between cyber insurance and tech PI — and why you need both.
These are the exposures that regularly catch IT Consultants, MSPs & Tech Businesses off guard — often because they weren't on anyone's radar until a claim was already underway.
If you manage or maintain a client's infrastructure and it goes down — planned or unplanned — the commercial losses to your client can be substantial. The claim for those losses can flow to you under your contractual obligations, regardless of the cause of the outage.
IT service providers are a primary target for ransomware attacks, both directly and as a pathway to access client systems. A breach affecting your systems — or those of your clients through your access credentials — creates first-party costs and third-party liability simultaneously.
Software developers and consultants who use third-party code, open source components, or frameworks in client deliverables may unknowingly create IP infringement exposure. Claims for unlicensed use of code or design can arrive long after the project has concluded.
Enterprise clients, government contracts, and major corporate engagements routinely require technology suppliers to carry PI insurance with specified limits as a condition of contract. Without the right cover in place, you can't sign the contract — or you sign it exposed.
Recommendations you make about architecture, technology stack, security design, or implementation approach carry professional liability if they result in losses for your client. This is a PI exposure — separate from both general liability and cyber insurance.
Scope disputes are endemic in technology projects. When a client claims the deliverable didn't match the brief — or that your work caused a downstream problem — the cost of managing and defending the dispute can exceed the value of the original project.
The insurance products most relevant for IT Consultants, MSPs & Tech Businesses — placed through insurers we deal with regularly.
Covers claims arising from errors, omissions, or failures in the professional technology services you provide — system design, software development, implementation, and technical advice. This is distinct from general PI and from cyber insurance.
Covers your own costs and third-party liability from cyber incidents — ransomware, data breach, system compromise, and the costs of notifying affected parties and responding to regulators. First-party and third-party cover in one.
Covers injury to third parties or damage to their property arising from your business activities — including when you're working on-site at client premises or attending meetings.
Covers your office, hardware, and equipment — including servers, development workstations, and specialist equipment. Business interruption cover is particularly relevant for MSPs and managed service providers.
Three reasons to consider using a broker rather than buying direct.
Cyber and tech PI cover different parts of the same risk. We discuss how the two policies fit together, so you understand where overlaps and gaps may sit.
Enterprise and government contracts often specify PI and cyber limits that differ from what is readily available off the shelf. We discuss your contractual requirements with you before you sign.
A system outage claim or a cyber incident can be complex. We assist you with the claims process and communication with the insurer on your behalf.
Tell us about your situation and a broker will come back to you — no jargon, no pressure, no obligation.
General advice warning: any advice we provide is general in nature and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for you and read the relevant Product Disclosure Statement and our Financial Services Guide.
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